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Welcome to Apollo blake | Call Center Mauritius

Your leading partner in premiere outsourcing solutions

Mauritius is a premier location for offshore call/contact center (centre) outsourcing services. At Apollo blake, we develop, build and provide tailored customer care and back office (BPO) solutions for businesses whose needs, services or products inherently require a specialized touch. We are a provider of excellence in bilingual (English and French) outsourced full-service solutions for: inbound/outbound customer service, technical and web-based help desk support through voice, email, live chat, social media and CRM management. As part of your global strategy, you have many companies to choose from considering competency, pricing and cost. By efficiently customizing each solution we meet your strategic vision - At Apollo blake, service … is our state of mind!

We’re a boutique shop for companies where the “plug-n-play” of the traditional call center factory simply will not work.

 

Our vision is specific:

To be a premier boutique customer care/BPO provider for businesses whose needs, services or productsinherently require a specialized touch.

   

Our mission is simple:

To design, customize and implement unique customer care/BPO solutions for each client which truly deliverbeyond expectations..

Our Expertise

>>>Providing you comfort and peace of mind

 

#PROACTIVE KNOWLEDGE

Because of our breadth of knowledge across many industries, we shatter the box when it comes to thinking!
We continually provide input and ideas over a varying array of subject to assist each client and their business, whether it be: technology, marketing, systems, service support, sales, etc.

#MULTILINGUAL WORKFORCE

Our culturally aligned, multilingual agents (English, French and several other European languages) are uniquely focused on making it as easy and as enjoyable as possible for your customers to do business with you. They are also trained to recognize and act on revenue generation opportunities in customer interactions, based on an understanding of the customers’ potential needs.
We pride ourselves on our ability to recruit, motivate and retain the right people to help grow your business – our attendance and retention rates are at 5% or less!

#MAURITIUS, USA & EUROPE

Partnered with several other customer care operations in the United States and Europe, offering these locations where your solutions require domestic presence.

#PROVEN LEADERSHIP AND STAFF

Our executive team, from North America, possesses over 40 years of industry experience – and they remain involved and connected with you!
Our leadership team has been working together at Apollo blake since our opening. Servicing clients from North America to Europe to Australia, they have spearheaded our growth and success in markets across the globe.

GLOBAL CLIENT BASE

We provide support across all channels to five continents: North America, South America, Europe, Asia and Africa.
Today – in customer management services, it doesn’t matter where you are. What matters is how well you do it and why!

COLLABORATIVE APPROACH

Our solutions development process is not only utilized in creating each customer’s unique customer care solution, but in also cultivating its growth dynamically as we grow together over time.
Each of our customers has a dedicated account manager who works directly with your team daily, not only managing the tactical components of your account but always looking to the horizon to meet your strategic needs and goals.

PCI CERTIFIED CENTER

Data and IT security in today’s world is paramount. We are a PCI certified center.
In addition, we are certified (and audited) through the Mauritius Data Protection Act. Mauritius, being an off-shore financial hub, is a leader in data protection and IT security.

SPECIALIZED SOLUTIONS

Unique solutions for specific customer care needs.

OUR VALUE PROPOSITION

We develop, build and provide tailored customer care and back office solutions for businesses whose needs, services or products inherently require a specialized touch. We’re a boutique shop for companies where the “plug-n-play” of the traditional call center factory simply will not work.

We excel at developing and executing solutions which require complex support. As a few examples: blended agents for both consumer care and B2B technical support, blended solution of inbound and outbound voice integrated with real-time back-office processing, and dynamic customer care solution cross-supporting email, voice and social media seamlessly.

In addition, we focus on developing customer care and BPO solutions for companies whose growth and/or restructuring requires a complete, professional development thereof.

  • VOICE

    Because of our breadth of knowledge across many industries, we shatter the box when it comes to thinking! We continually provide input and ideas over a varying array of subject to assist each client and their business, whether it be: technology, marketing, systems, service support, sales, etc.

  • CHAT

    We provide support across all channels to five continents: North America, South America, Europe, Asia and Africa.Today – in customer management services, it doesn’t matter where you are. What matters is how well you do it and why!

  • EMAIL

    Data and IT security in today’s world is paramount. We are a PCI certified center.In addition, we are certified (and audited) through the Mauritius Data Protection Act. Mauritius, being an off-shore financial hub, is a leader in data protection and IT security.

  • SOCIAL MEDIA

    Because of our breadth of knowledge across many industries, we shatter the box when it comes to thinking! We continually provide input and ideas over a varying array of subject to assist each client and their business, whether it be: technology, marketing, systems, service support, sales, etc.

  • WEB-CALLBACK

    We provide support across all channels to five continents: North America, South America, Europe, Asia and Africa.Today – in customer management services, it doesn’t matter where you are. What matters is how well you do it and why!

  • SMS

    Data and IT security in today’s world is paramount. We are a PCI certified center. In addition, we are certified (and audited) through the Mauritius Data Protection Act. Mauritius, being an off-shore financial hub, is a leader in data protection and IT security.

Channels - How we touch your customer

In today’s world, with the changing consumer demographics, your customers’ expectations are shifting the paradigm
How, when and where you support them is critical to your success!

SYNERGY

Partnering with Apollo blake.

DEDICATED PARTNERSHIP

At Apollo blake, we develop customer management solutions to fit your specific needs and to achieve your strategic goals. We are in it for the long run. Our organization is designed to manage a particular and limited amount of clients, delivering specific solutions. Our leadership team – from the executive level to your account manager, is focused on the relationship and ensuring your customer care management solution is superior.

We develop, build and provide tailored customer care and back office solutions for businesses whose needs, services or products inherently require a specialized touch. We are a boutique shop for companies where the “plug-n-play” of the traditional call center factory simply will not work!

SATISFIED CUSTOMERS

Customers don’t care about metrics, numbers or fancy acronyms. They simply want their questions answered and issues resolved to the best conclusion humanly possible. We understand that a person is on the other end!

CUSTOMER RELATIONSHIP

People become repeat customers, or maintain their relationship, because they like you. They appreciate how they are spoken to, how their issues are handled and the sincere caring provided. We help you make it easy to make your customers happy!

RAISING YOUR REVENUE

Customer service representatives are also your sales force. We constantly seek opportunities that fulfil your customers’ needs and simultaneously help to grow your business.

FOCUS ON BUSINESS

We focus on your short and long term goals. If you don’t know where you want to be – how can you even begin to move? We assist in integrating your operation to work in conjunction with your other functional components – designed to meet your strategies.

BRAND LOYALTY

Brand loyalty stems from identity and culture. We assimilate each of our clients’ culture with ours, so each agent represents the core values of both organizations. We strive to make each customer encounter a unique and memorable experience. Consumers become very loyal when they know you truly walk the talk.

MULTICHANNEL OPTIONS

Nothing in the customer care industry today is “plug-n-play” – actually, we’ve never believed that; however, with today’s technology there exists a vast array of options in how, when and where do you communicate with your customers. We possess the ability to research, design and operate your complete customer care solution – integrated between different channels, different locations, and between resources you keep in-house and ours!

Industries we serve

Dynamically servicing industries across the globe.

WIDE BREADTH OF EXPERIENCE

Apollo blake possesses a strong depth of experience across many industries, and on five continents. We anchor on our clients’ expertise in their business and strengthen their customer care solutions with our experience and skillsets.

  • HEALTHCARE

    HEALTHCARE

    Apollo blake’s experience as a healthcare outsourcing provider has the combined depth and knowledge to offer the customer experience and quality that your business needs. We not only understand your industry but understand your customer. In a dynamic market with particular needs for both the consumer and provider, we are able to tailor solutions to meet your needs and your customers.

  • AUTOMOTIVE

    AUTOMOTIVE

    The automotive industry remains strong in today’s economy. Manufacturers, parts manufacturers and distributors operate in a very competitive environment whereby customers demand prompt attention and resolution. Our automotive industry solutions include acquisition, win-over and loyalty solutions that generate a strong, long-lasting relationship with customers by increasing the amount of trust they place in your company.

  • RETAIL

    RETAIL

    The desires and needs of consumers are constantly changing. Your brand represents your best selling point and it is our duty to know how to service, adapt and respond appropriately to meet the expectations of your customers. Act. Mauritius, being an off-shore financial hub, is a leader in data protection and IT security. Apollo blake has the required expertise for servicing the retail Industry and leading technology to provide phone, chat, web callback and email support to customers on a 24x7x365 basis. Hence, we ensure that your most valuable asset - your customers, are taken care of whenever and wherever.

  • LEGAL

    LEGAL

    Apollo blake provides legal process outsourcing solutions to allow you the time you need to focus on more critical aspects of the process. Our dedicated professional team, as well as our leading technology infrastructure, ensures an efficient service delivery in a highly ethical working environment where all your information remains secure.

  • TRAVEL & LEISURE

    TRAVEL & LEISURE

    Located in one of the premier holiday destination choices, where a natural service oriented culture prevails, Apollo blake has built a highly trained travel and tourism team to respond to the requirements of the industry. Apollo blake offers multichannel, interactive, personalized solutions to all travel and restaurant industry specialists. We make the most of every single customer contact to create value by generating a unique customer experience.

  • TELECOMMUNICATION

    TELECOMMUNICATION

    Apollo blake has been servicing the highly competitive telecommunications industry since our opening. Our clients demand business partners with a proven ability to protect relationships and revenue streams by attracting, retaining and growing customers. The arrival of the “4G” and technology innovations will continue to transform the industry and will trigger changes in shopping experiences, rewiring consumers’ brains and behaviors in the process. We constantly support innovation and change to keep you ahead in the market.

  • ENTERTAINMENT

    ENTERTAINMENT

    Apollo blake works through inbound/outbound voice, live chat, email and social media channels to keep in constant contact with your clients and cement your brand loyalty.

  • E-COMMERCE

    E-COMMERCE

    In such a highly competitive environment, the key to success is differentiating your customer experience across dynamic and personalized interactions with your customers. Our team leverages our unique experience to deliver a broad portfolio of services: sales, retention, e-mail management, voice solutions, live chat, website photo and text filtering, scam detection and blog moderation.

  • LOGISTICS

    LOGISTICS

    Logistics and supply chains make the world function. Whether it is over-the-road, train, air or water – almost everything we consume is shipped at some point. ​At Apollo blake we possess the expertise and back-office experience to help this engine run. We take over the heavy lifting so our clients can concentrate on their front-end and core competencies.