What is your customer relationship management program (CRM)? Technology or excellence in customer care? Today, Customer Relationship Management (CRM) has become synonymous with technology platforms. Initially, customer relationship management (CRM) was a concept developed in the early 1970’s to formalize and “manage” the customer relationship. Your customer service agents are your most personalized contacts made with your customers. How your customer service agents interact with your customers, and how the operation manages that customer relationship to a level of excellence is key to your success. Our solutions are designed specifically for each client and their customer service needs. Apollo blake, in Mauritius, possess the experience and knowledge to design and manage your customer care operation in almost any environment, in any industry. With us, in Mauritius, you will draw upon literally 100’s of years of combined management experience in customer service operations to establish the level of excellence you deserve. Excellence is our expectation at Apollo blake in Mauritius!
65% of consumers are likely to speak negatively about their customer service experience, according to Harvard Business Review. That’s a “fail” for every other contact made to a customer! At Apollo blake, we live excellence – in action not just words!