A critical component of Apollo blake’s corporate culture in Mauritius and embedded in all our call center customer service solutions is to ensure each of our assigned teams embrace and assimilate with their client’s culture. Everyone one of our agents is proud to serve, represent and work with their client! Far too many call center and customer service solutions fail because they are allowed to operate separately and are not properly integrated into the strategic vision of the company they service. In Mauritius, at Apollo blake, we take great pride in our solutions development process. Following a very strict project management structure, we spend quality time to understand our client’s, their operations, their culture, and their vision. These components are crucial in developing any call center or customer service operation. In Mauritius, service … is Apollo blake’s state of mind!
People spread the word – according to Harvard Business Review, 48% of people who had negative customer experience told 10+ people about it. Your customer service dictates your reputation! At Apollo blake, we develop solution specific to you and your customers’ needs.