The key to Apollo blake’s success is our ability to understand the significance of the “support” function of our offshore customer support / BPO operations in Mauritius. As an outsourcing partner, we understand the intricacies of working in support of an operation geographically separated offshore. In Mauritius, at Apollo blake, we are here to support you, your operation, your customers and your strategic vision. Our customer support solutions are designed and unique to each client – they must be in order to support each of our individual clients’ customers effectively and appropriately from an offshore outsourcing location. By definition support is: “a thing that bears the weight of something or keeps it upright”. Apollo blake and our entire support model is designed and committed to bearing the weight of your customer support requirements. We’ve been supporting our offshore outsourcing clients on 5 continents from Mauritius with superior customer support for a decade!
According to a study by RightNow (Customer Experience Report), the biggest reason people stop doing business with a company is due to a poor customer service experience. It is not pricing, product or advertising. And it makes sense – any contact you make with your customer represents you! At Apollo blake, we “get it”! This is why service … is our state of mind!