Your call center (centre) agents are your most personalized contacts made with your customers. How your call center (centre) agents interact with your customers, and how the operation manages that customer relationship is critical to your success. What is your customer relationship management program (CRM)? Technology or true customer care? Today, Customer Relationship Management (CRM) has become synonymous with technology platforms.
In the “old days”, CRM was a concept to take care of the customer relationship. Our solutions are designed specifically for each client and their call center (centre) needs. Apollo blake, in Mauritius, possess the experience and knowledge to design and operate your call center (centre) operation in almost any environment, in any industry. With us in Mauritius, you will draw upon literally 100’s of years of combined management experience in call center (centre) operations to provide your customers the best. “Service …. Is our state of mind” at Apollo blake!
According to research from Arizona State University, satisfaction with service is actually no higher than it was in the 1970s. With all the advances in technology, then “what’s the deal!” The information out there today does help (FAQ’s, YouTube, etc.) consumers, but – when they do have to speak or interact with someone it’s not great. At Apollo blake, our focus is customer satisfaction!