Today, Customer Relationship Management (CRM) has become synonymous with technology platforms. Initially, customer relationship management (CRM) was a concept developed in the early 1970’s to formalize and “manage” the customer relationship. It began with surveys – then technology entered with the data/information management requirement. What is your customer relationship management program (CRM)? Technology or true customer care? Your customer care agents are your most personalized contacts made with your customers. How they interact with your customers, and how the operation manages that customer relationship is critical to your success. Our solutions in Mauritius are designed specifically for each client to provide superior customer care. Apollo blake, in Mauritius, possess the experience and knowledge to design and operate your call center services in almost any environment, in any industry. With us, you will draw upon literally 100’s of years of combined management experience in diverse global settings to provide your customers the best. “Service …. Is our state of mind” at Apollo blake in Mauritius!
Over 90% of consumers today expect companies to have on-line customer service offerings (Global State of Multichannel Customer Service Report). Email, live chat, active social media management – at Apollo blake we have been helping our clients to meet all their customers’ expectations under one roof for over a decade!