March 17, 2017

The key to Apollo blake’s success is our ability to understand the significance of the “support” function of our offshore customer support / CRM operations in Mauritius. As an outsourcing partner, we understand the intricacies of working in support of an operation geog...

March 17, 2017

Your call center (centre) agents are your most personalized contacts made with your customers. How your call center (centre) agents interact with your customers, and how the operation manages that customer relationship is critical to your success. What is your customer...

March 17, 2017

What is your customer relationship management program (CRM)? Technology or excellence in customer care? Today, Customer Relationship Management (CRM) has become synonymous with technology platforms. Initially, customer relationship management (CRM) was a concept develo...

March 17, 2017

Today, Customer Relationship Management (CRM) has become synonymous with technology platforms. Initially, customer relationship management (CRM) was a concept developed in the early 1970’s to formalize and “manage” the customer relationship. It began with surveys – the...

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