Since 2008, Apollo blake has been providing outsourcing solutions to clients across 5 continents. We provide customer care and BPO services through phone, email, chat, SMS and social media management.

Visit us at SECA salon Paris Apollo blake in Paris at the SECA salon

We are urgently looking for a driven, ambitious, energetic German Customer Service Representative to join us at Star Stable in our office in Mauritius! Only German speaking candidates will be considered.

Apollo blake is under the Top 20 in the world...!

Wir suchen dringend einen engagierten, ehrgeizigen und tatkräftigen deutschen Customer Service – Mitarbeiter, der das Online Game Star Stable in unserem Büro in Mauritius repräsentiert! Es werden nur deutschsprachige Kandidaten berücksichtigt

60% of consumers between the ages of 18 to 34 regularly use live chat for customer service (State of Global Customer Service Report). Do you have all channels open to speak with your customers: chat, email, voice, active social media management? At Apollo blake, we do for our clients by customizing each customer service solution specific to their needs!

The decision to outsource business processes is to enable you to focus on your core business and free up capacity in-house.

A profession is a disciplined group of individuals who adhere to ethical standards. This group positions itself as possessing special knowledge and skills in a widely recognized body.I learned this definition of profession many years ago. I believe our industry – the customer care industry, should be defined as such. We say we are the experts, we sell it, and the public believes it. Well, we need to live up to it.

There is, however, one huge problem I see time and time again across far too many companies who “measure” customer satisfaction: once you find out, what are you going to do with it?! If you don’t have an empowered process in place, enterprise-wide, which can affect the changes needed to make the required improvements … then do not even bother.

Nikiwe Bikitsha stops by Apollo Blake to get a better understanding of the BPO trend.