60% of consumers between the ages of 18 to 34 regularly use live chat for customer service (State of Global Customer Service Report). Do you have all channels open to speak with your customers: chat, email, voice, active social media management?
At Apollo blake, we do for our clients by customizing each customer service solution specific to their needs!
People spread the word – according to Harvard Business Review, 48% of people who had negative customer experience told 10+ people about it. Your customer service dictates your reputation!
At Apollo blake, we develop solution specific to you and your customers’ needs.
In a 2016 study done by Consumer Reports National Research Center, 88 % of the people surveyed recently dealt with a customer service/call center. There issues ranged the gamut from billing inquiry to returns to technical help desk issues. 57% hung up because of their frustration with the service offered!
At Apollo blake, we focus on delivering the service your customers deserve.
More and more companies are utilizing outbound calling activities to provide pro-active customer care: notifications, renewals, etc. Having an outbound component to your customer care solution is important.
At Apollo blake, we develop your solution to best service your customers!
According to the American Express Survery (2011), 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.
At Apollo blake, we understand that customer service is key to your bottom line and growth!
Mauritius has matured in the call center industry over the past 25 years. Located in one of the world’s premier technology cities - Ebene,
Apollo blake is strategically located to provide superior customer support 24/7/365!