Facts about Customer Service
Many will not admit it, but the fact is that customer service in general, across the globe, is poor. Far too many in the industry have lost their focus on metrics and fancy acronyms. They have forgotten the simple mission: service the customer. In Mauritius, we have not forgotten that! Your customers will probably not speak with your executives; however, they will eventually interact with a customer service agent! Our culture revolves around service … FOR your customer. Your business existsbecause of your customers. You must properly and effectively provide a service that (at a minimum) meets their expectations. That is why we customize our Mauritius customer service – BPO solutions for each client. For many companies, outsourcing their customer service function is the appropriate answer. An old, but wise saying, “leave it to the experts” still holds true today. What is the true competency of your company? Product design, ecommerce, web services? In Mauritius, Apollo blake’s core competency is designing, implementing and operating customer care and service operations.
Our leadership has been in the industry since the 1980’s. We have grown with the technological advances andoutsourcing migration in Mauritius and throughout the world - but never lost their primary focus on the timeless, basic principles of customer service. Small emerging businesses, medium-sized seasoned companies or Fortune 100 – Apollo blake, in Mauritius, possesses experience with all in an outsourcing environment. We understand the circumstances of outsourcing and design each client’s solution to fit seamlessly in their overall organization and support their strategic vision!