Regardless of our job titles or positions, we are all consumers. How often do you become frustrated or fail to find a resolution to your issue when you contact a call center or customer service desk? More often than should be acceptable? The customer service provided by any call center is a direct reflection on the company it supports.
Customer service agents ARE the company as they interact directly with its customers. Apollo blake, in Mauritius, brings back true customer service in the call center environment. Our culture revolves around service … FOR your customer. Your business exists because of your customers. You must properly and effectively provide a customer service that (at a minimum) meets their expectations – as Apollo blake does in Mauritius. We have grown with the technological advances and outsourcing migration - but never lost their primary focus on the eternal, basic principles of customer care. For many companies, outsourcing their customer care function is the appropriate answer. Small emerging businesses, medium sized seasoned companies or Fortune 100 – Apollo blake possesses experience with all in an outsourcing environment. We understand the circumstances of outsourcing and design each client’s solution to fit seamlessly in their overall organization to support their strategic vision.