Part of Apollo blake’s customer care solutions is outsourced technical service support. As the world becomes more and more dependent on technology for almost every aspect of our lives, there is an ever increasing requirement to service and support these platforms. Now, because of the billions of users of technology, “technical support” is a component within the customer service support expectation. At Apollo blake, in Mauritius, we have the experience, resources and talent to support a wide array of outsourced technologies. Mauritius enjoys a broad talent pool to draw from who are educated at the Mauritius Institute of Technology, the various global technology training centers located on the island and/or degree holders/experience earned abroad. Outsourced technical service support is a core competency at Apollo blake!
According to Harvard Business Review, 57% of customers have to switch from web to phone support. The main reason is the ability to communicate better through voice for specific issues – especially technical ones. At Apollo blake, we provide technical support services for many clients 24/7/365!