At Apollo blake, our strength is our team! We are committed to providing each client the very best, and that starts with investing in each member of the Apollo blake family. As a premier service provider and 24/7/365 business, we expect a serious commitment from everyone - and that is rewarded with a superb work environment, career support and a great benefit package.
We recruit here in Mauritius and abroad across Europe.
We are always looking for valuable candidates who have the skills and commitment to become part of our team.
Complete fluency (written and spoken) in english is required.
If you are interested in working for the leading customer service provider in Mauritius for an amazing clientele, please contact us, including your CV.
Interact with customers via one or multiple channels including: inbound/outbound phone calls, emails, chat and social media.
Proactively resolve customers issues, reply to inquiries and manage requests by constantly improving product knowledge and soft skills.
Achieve productivity targets and quality standards while maintaining the highest level of customer satisfaction.
Pay attention to details and are able to multitask while documenting interactions and customers details.
Take responsibility to follow up on or escalate customers issues that need further assistance.
Treat customers with utmost respect, personalize each interaction and convert customers into advocates for the service being provided.
Update reports and communicate updates effectively and promptly to assigned departments/supervisors.