"We want to make our customers happy!" - Welcome to the Holy Grail of customer care... | Check out our vlog. | BPO Mauritius | Call Center Mauritius | Customer Service Outsourcing Mauritius

Are we actually helping the customer to their level of satisfaction? Spewing out numbers, and acronyms and the latest buzzwords across the conference room and back-slapping ourselves like we just won the big game on Friday night makes who happy? Maybe those in the room...

There is one huge problem across far too many companies who “measure” customer satisfaction: once you find out, what are you going to do with it?! If you don’t have an empowered process in place, enterprise-wide, which can affect the changes needed to make the required...

Are we actually helping the customer to their level of satisfaction? Spewing out numbers, and acronyms and the latest buzzwords across the conference room and back-slapping ourselves like we just won the big game on Friday night makes who happy? Maybe those in the room...

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