Mauritius is very competitive in the global market for most solutions. As in all cases, pricing is directly dependent on the
following factors:

- The IT requirement
- The Training requirement
- Agent skill-set requirement
- Support staff requirement
- Solution requirement and sophistication
of services
- The pricing model (hourly, transactional etc)

Shopping primarily on price can prove highly problematic, as experienced by many “Fortune 500” companies during the “flight to India”. Serious consideration to the following strengths of Mauritius needs to be given:

- The entire customer experience
- Excellent service levels
- Outstanding customer retention
- Strong working partnerships with vendors
- Long term alliances based on clear
understanding of business goals